Competent and effective technical support is critical in maintaining the loyalty of your customers. All too often, this is the area many businesses fall flat and lose their customers. At VKW, technical support means resolving the issue on first contact.
Our staff is trained to deal with antagonistic situations, using appropriate interpersonal styles and methods to reduce tension and conflict, and then provide technical solutions in a user-friendly manner. We offer both flat single- and multilevel technical support for software and hardware, including:
- Password resets.
- Assistance with installation and configuration.
- Guiding and educating the customer on how to use the software or hardware.
- Moderating consumer discussion on help forums and social media.
- Managing the knowledge base.
- Authorizing on-site support/dispatching technician.
- Troubleshooting and walking the customer through the resolution process.
We are specialists in sourcing savvy tech talent so that your customers only have access to friendly, versatile, and knowledgeable staff.